Smart people aren't confused , Empathetic people don't worry, Brave people aren't afraid.
知者不惑,仁者不憂, 勇者不懼.
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Even being empathetic can lead you astray if you let it cloud your judgment.
如果這影響了你的判斷,即使是移情作用也可能導致你誤入歧途.
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I would try to calm the passenger down by being not only empathetic but also authoritative.
我會軟硬兼施,設法讓這位乘客冷靜下來.
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"a sensitive and empathetic school counselor"